FAQ

Placing and editing orders

  • How do I choose meals?
    First, create an account. From the homepage, click “Order” at the top of your screen, found under the Personal Chef Services tab. Click the “Create a Menu” Button. This will prompt you to select the week you are ordering for. Note that each week will have different menu items available for purchase. Add items to your cart by clicking on the picture and selecting the item quantities for your menu. Be sure to use the “Add New Menu” feature to organize your items into separate meals. Your menus will appear along the right hand side of the screen as you continue building them. When finished, “Place Order”!
  • Can I make adjustments to an order that has already been placed?
    If you would like to add additional items to your order before the Friday at 8:00 AM EST deadline has passed for a particular week, you can place a second order! If you would like to adjust an order that has already been placed, please call our shop and we will do our best to accommodate changes.
  • What’s the deadline for getting my orders in?
    Orders must be submitted by midnight EST on Thursdays to be considered for the following week.
  • Why is Thursday the deadline for my orders to be in?
    Due to our purveying schedules, we need the three day lead time over the weekend to ensure we can have all your product ordered in and delivered fresh for the following week. However, we do not start production of your meal items until the day before or day of your product pick-up or delivery.
  • Can I skip a week?
    Yes! You can skip a week of Personal Chef items very simply by not completing an order by the deadline on Thursdays at midnight EST. If you have not made menu selections, you will not receive meals the following week. It’s that easy!
  • What if I have questions about the ingredients, recipes, or preparation method?
    Contact us! You can reach the Kate’s team by email at contact@katescatering.co or by phone during our regular business hours at (859)-916-5910.

Delivery

  • Where do you deliver?
    We proudly serve Northern Kentucky and the Greater Cincinnati Area! Please click here to see if your zip code is within our current delivery radius either east, south, or north of our commissary location.
  • When do you deliver?
    Should you select delivery at checkout, your Personal Chef items will be delivered between the hours of 1:00 PM and 5:00 PM on your designated delivery day.
  • What if I’m not home to accept the delivery?
    That’s okay! Your Personal Chef items will stay cool packed in their Kate’s tote until 7:00 PM EST on the day of your delivery. Once you arrive, place your delivered items directly in the refrigerator. Don’t forget to set our your bin for pick-up at the next week’s delivery!
  • How does the food stay fresh in transit?
    Our Kate’s Totes are equipped with insulating materials and ice packs to ensure the safety and freshness is maintained during transit. We take the utmost care to ensure that food items maintain refrigerated temperature at all times. Should you have any further questions, please feel free to give us a call!
  • Do you deliver over the holidays?
    Our delivery team does not run on New Years Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. Should a holiday affect your delivery or pick-up schedule, we will notify you of the change the week prior to your service.
  • What if I don’t want my box delivered to my home?
    Your Personal Chef items can be delivered to the office, school, or wherever is most convenient for you that falls within our delivery radius. Just be sure to share any pertinent delivery information in the “Notes to the Seller” section of the Order form (i.e. parking information, suite numbers, phone number extensions, contact information, etc.)
  • How much does delivery cost?
    Delivery to any zip code within our service radius is just $15. Please note that should you choose to place multiple weeks worth of orders in a single order, you will be charged $15 per week for delivery. For instance, should you order meals for the week of February 19th and February 26th, then you will be charged a total of $30 for delivery upon checkout, $15 for each week.
  • What is the procedure for returning my Kate’s Tote?
    Returning your Kate’s Tote is simple – just leave the Kate’s Tote and ice packs on your porch or doorstep on the day of your next calendar week’s delivery. Our delivery team will collect your old Kate’s Tote and replace it with a new one filled with fresh food for the week.
  • Why do I have to bring my Kate’s Tote back?
    Kate’s has invested in reusable delivery totes and ice packs to ensure the highest quality service, flexible delivery windows, and a more environmentally friendly operation. We require all gray Kate’s totes and ice packs to be returned weekly, allowing us to provide the best service for all of our clients.
  • What happens if I don’t return my Kate’s Tote?
    You are responsible for making your tote available for pick-up upon delivery of the next calendar week’s order. Should you fail to do so, you will be charged $40 per Kate’s Tote to replace the missing materials.

Pick Ups

  • What hours are available for pick-up orders?
    Our shop is open for Pick Ups Tuesday through Friday 8:00 AM to 6:00 PM.
  • What if can’t make my pick up time?
    Life happens! We would be happy to coordinate an alternative pick-up of your Personal Chef items.
  • Where is your shop located?
    Our shop is located at 702 Sixth Avenue Dayton, KY 41074. We are conveniently located just minutes from downtown Cincinnati off of I-471.
  • Where should I park when I visit the shop?
    Kate’s private parking lot is located right outside our front door. When approaching the commissary on Sixth Avenue from I-471, our parking lot is just past the shop on right.
  • What about my box?
    No need to return the box your pick-up was in previously. We will provide recycled boxes at the time of pick-up which are disposable or recyclable.

Recipes, Ingredients, and Packaging

  • How do you develop your recipes?
    Our chef and kitchen staff work weekly to build menu options that highlight seasonal produce and innovative cooking techniques.We have items to delight every pallet – from the most simple eaters to the most extravagant. Menus change weekly so you will always have lots of variety and flexibility when building your meals.
  • I have an allergy- what do I do?
    There is a filter tool built into our “Order” menu to help you navigate some of the most common allergens. Additionally, the “Place Order” screen contains an option to include notes for chef and kitchen staff. Please provide as much detail regarding your allergy here, and we will do our best to accommodate your needs. Should we need additional information regarding your restrictions, we will contact you.
  • Do you offer gluten-free, dairy-free, vegetarian, or nut-free options?
    Yes! Utilize our filters at the top of the “Order” screen to select appropriate items for your preferences.
  • Do you offer organic ingredients?
    Some, but not all of our product is organic. Kate’s focuses on seasonal, well-balanced, and creative chef-inspired food provided by a variety of local and trusted suppliers. Kate’s encourages healthy and adventurous eating rather than organic eating and is confident that there is something for everyone in our menus.
  • What should I do if one of my items is damaged or missing?
    This is certainly unacceptable and we apologize for any inconvenience this may have caused. Give us a call or shoot us an email and we would be happy to work towards a solution to remedy the situation as soon as possible.
  • Can I recycle the food packaging?
    Yes! We utilize aluminum and plastic containers that you are welcome to recycle or dispose of at your convenience.

Gift Cards

  • How do I purchase a gift card?
    You can purchase an e-gift card on our website under the “Help” tab on the menu. Click “Gift Card” to visit our online store to check out. You can also stop by our Dayton, Kentucky location to purchase a physical gift card any time during regular business hours, Monday through Friday 8:00 AM to 6:00 PM.